Like any business relationship, it can take time to develop a rapport with your cleaning service. Whether you operate an office building, factory, or other commercial premises, your business is unique and has unique requirements. So, it is crucial that you have open communication with your cleaning service to ensure that you receive the highest standard of service. Here we’ll explore in a little more detail, just why it is so crucial that you have open communication with your cleaning service.
Feedback & Constructive Criticism
Most of us have ways that we like things done, so it is important to be able to provide feedback and constructive criticism to your cleaning team. Even if you’ve discussed your requirements in detail with the cleaning service, you may have particular ways that you like certain areas of your premises cleaned. This constructive criticism is helpful to both parties, as you can receive the standard of service you desire and your cleaning service can keep a happy customer. Even something as simple as telling the cleaning team they are doing a great job will ensure that you make the day of anyone responsible for the day to day cleaning of your building.
Adapting to Changing Circumstances
The business world is constantly changing, so it is easy to see that your cleaning needs may also change. Having a meeting once a quarter with your cleaning service can allow you to update them on any changes in your business that may impact your cleaning requirements. Even something as basic as receiving more visitors may mean that the flooring in your entryway needs more attention each evening. If the number of employees changes over the quarter, you may need more or less cleaning attention in certain areas of your premises.
Open communication also facilitates periodic inspections. While a cleaning service may do their very best to recruit diligent professionals, it is always nice to have the reassurance that they are doing a great job. Periodic inspections will allow the cleaning service to pick up any issues that may have escaped your notice to maintain the highest possible standards.
Finally, open communication is crucial for B2B professionalism. Just like you need to have great communication with your suppliers, and other businesses that you deal with every day, having great communication channels with your cleaning service will allow you to enjoy a superb level of B2B professionalism. This will provide you with peace of mind that your premises are in good hands when you leave at the end of the working day.
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